Shipping and returns

Packages are generally dispatched within 2 days after your payment is received and sent by courier to an agreement, we will provide a link to check online the path of your package.

The shipping costs include the costs of packaging and postage.

Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We encourage you to group your items in one order. We can not group two distinct orders placed separately, and each of it will be shipping charges apply. Your package will be sent at your own risk, but special care is taken to protect fragile objects.

Boxes are amply sized and your items are well-protected.

In some cases, the cost of packaging and shipping are free.


Faults or defects

If you experience a failure of an item sold in warranty, the buyer will open a claim following the procedure detailed in the "Complaints" section.

The object returned will be thoroughly checked and, if found fault, will be repaired or replaced with a product equal or equivalent features and value.

If the repair is not possible and a replacement product not be available, the customer will be entitled to a credit of equal value, net of costs that will be against him.

The buyer will in no way refuse to return a faulty product: in no case will be given a replacement (or refund) under warranty, without the prior returning the product.


Under Articles. 64 et seq of Legislative Decree no. 206/05: the right of withdrawal is applicable to buyers without VAT and do not buy a business purpose, without any explanation.

Customers wishing to exercise this right must, within 10 days of receipt of goods, contact us to grant made by sending a request by e-mail at

The product return costs are borne by the customer, the product must be sent at the service center to check the integrity of the product and packaging to be as complete as the reception.

The product must be returned within 5 days from the date of communication of "Return Authorization" worth the decay of the condition.

The authorization to return and the segnacolli appropriate, will iviati purchaser that will provide at his own expense, to send the product properly packed at our warehouse within 10 days.


The manner in which reimbursement will be the same when the payment was made, will not be accepted requests for restitution different reimbursements.

The refund paid is made, net of shipping costs, within 10 days of receipt of return and with a deduction of 30% due to the packaging of virginity loss that does not allow us to put the same product for sale the "new building" but to propose it granted on the used sales channels.

The buyer can not arbitrarily return a product for any reason without our prior permission.

In no event will we be liable for damage or loss of a product given to an external carrier to our organization.

WE ADVISE to properly evaluate your purchases especially those of a certain importance. If you have doubts, uncertainties or doubts ask to be contacted by telephone by one of our sales representative, who will advise and explain the features and details of the items we sell.